Yuma AI vs Siena

The ecommerce-ready Siena alternative that automates up to 80% of CX

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TL;DR — Why stores switch from Siena to Yuma AI

• Proven 89% full automation across live brands like EvryJewels.
• Proven ROI. Every Yuma contract comes with a 30 day free trial and promise of ROI.
• Impact in 3 days, not weeks. Mool hit 40% automation by Day 3, while Siena takes weeks to hit any significant automation rate.
• Executes real actions — refunds, order edits, subscription changes—directly through your help-desk.
• Omnichannel + multilingual coverage out-of-the-box and premium white-glove onboarding.

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Automate real order actions, not just empathic replies. Drop Yuma into the help-desk you already run, no migration, no code and watch tickets close themselves inside a week.

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Quick-glance comparison

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1. Built for e-commerce AI, not just “empathic” chat

Yuma was launched in 2023 for end-to-end ticket ownership to interpret intent, cite evidence, and trigger storefront actions. Siena leads with “empathy”, but still relies on follow-up workflows to finish many requests.

2. ROI beats marketing promise

Because Yuma shows measurable savings in the first week, every plan almost guarantees ROI. Siena makes no comparable commitment, leaving merchants to shoulder the risk.

3. Automation depth that protects margin

Yuma’s Auto-Pilot Agents can issue refunds, create return labels, pause subscriptions, or edit orders directly through Gorgias, Zendesk, or Kustomer. Siena supports similar workflows, but their requires multi-step set-ups and brand-side configuration.

4. Speed to value: days vs. weeks

Mool reached 40% full-ticket resolution just three days after installation, without touching existing macros. Siena’s own Fuel Meals story shows 45% automation only after the first few weeks.

5. Serve customers everywhere: all channels, all languages, 24/7

Yuma consolidates email, live chat, WhatsApp, Instagram, Facebook, and even product-review threads in one agent. No channel plugins needed. Siena covers the big social DMs and comments but omits review sites and currently routes SMS through its own interface.

6. Enterprise-grade security & compliance

Both vendors hold SOC 2 Type II reports, yet Yuma publishes a live Trust Center and limits data scope to what your help-desk already stores. This shortens security reviews and keeps sensitive commerce data in one place. Siena lists certifications but doesn’t expose continuous monitoring publicly.

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Proof That Matters

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G2 High Performer • SOC 2 Type II • Trusted by 100 + fast growth merchants

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FAQ

Does Yuma replace my help-desk?

No. It works with the one you already use: Gorgias, Zendesk, Kustomer, and more.

How fast can I test?

Install takes 5 minutes; you’ll see automation coverage within the first 24 hours.

What if we’re not on Shopify?

Yuma works wherever your help-desk exposes order data: BigCommerce, Magento, WooCommerce, custom back-ends.

How do agents override replies?

Agents can edit or send drafts straight from the help-desk; Yuma learns from corrections.

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Ready to watch tickets close themselves?

Start Free 30-Day Trial → instant install, zero risk

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